Refund policy

Refunds & Exchanges
In the interest of hygiene and for your own safety, we do not offer any refunds or exchanges. All sales are final at time of checkout. 

An exchange or refund will only be considered if the products purchased are defective upon receiving them. In this case, you have 30 days to contact us from the date of delivery. Please note, all our items are inspected thoroughly to ensure quality and satisfaction before being shipped out.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at pinthebaby@gmail.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.